Community Resources
Find the help you need.
A curated directory of trusted organizations and services across Western Massachusetts — covering health, housing, food, behavioral health, and more.
Crisis & Emergency Lines — Available Now
Crisis Text Line
Text HOME to 741741
24/7
988 Suicide & Crisis Lifeline
Call or text 988
24/7
SAMHSA Helpline
(800) 662-4357
24/7
National DV Hotline
(800) 799-7233
24/7
MA 211 (Info & Referral)
Dial 2-1-1
Mon–Fri
Elder Abuse Hotline
(800) 922-2275
24/7
How to Use This Directory
Not sure where to start?
This directory lists trusted partner organizations across Western Massachusetts. Browse by category, or reach out to our team — we'll help you identify the right resources and make a warm referral on your behalf.
Health Care
Baystate Health
Regional health system providing primary, specialty, and emergency care across Western Massachusetts.
MassHealth (Medicaid)
Free or low-cost health insurance for Massachusetts residents who qualify based on income and household size.
Community Health Center of Franklin County
Federally qualified health center offering affordable primary and preventive care regardless of ability to pay.
Behavioral Health
Brien Center for Mental Health
Comprehensive mental health and substance use disorder services for individuals and families in Berkshire County.
SAMHSA National Helpline
Free, confidential, 24/7 treatment referral and information service for mental health and substance use disorders.
988 Suicide & Crisis Lifeline
Call or text 988 to reach a trained crisis counselor. Available 24 hours a day, 7 days a week.
Housing & Shelter
Soldier On
Provides housing and supportive services to homeless veterans and their families in Western Massachusetts.
ServiceNet Shelter Services
Emergency shelter, transitional housing, and permanent supportive housing for individuals and families in need.
MassHousing
Affordable housing programs, rental assistance, and homeownership resources for Massachusetts residents.
Food & Nutrition
Food Bank of Western Massachusetts
Distributes millions of pounds of food annually to pantries, meal programs, and shelters across the region.
SNAP (Food Stamps)
Supplemental Nutrition Assistance Program providing monthly benefits to purchase food for eligible households.
WIC Program
Nutrition support, healthy foods, and education for pregnant women, new mothers, and children under 5.
Children & Families
DCF (Dept. of Children & Families)
Child welfare services including family support, foster care, and adoption services for Massachusetts families.
Head Start of Franklin/Hampshire
Early childhood education and family support services for income-eligible children ages 0–5.
Child Care Resource Center
Helps families find and afford quality child care, including subsidized care for eligible families.
Employment & Benefits
MassHire Career Centers
Free employment services including job search assistance, resume help, training, and career counseling.
Social Security Administration
Information and assistance with Social Security, SSI, and disability benefits.
DTA (Dept. of Transitional Assistance)
Cash assistance, food assistance, and employment support for low-income individuals and families.
Transportation
PVTA (Pioneer Valley Transit)
Public bus service throughout the Pioneer Valley, including reduced fares for seniors and people with disabilities.
FRTA (Franklin Regional Transit)
Public transit and paratransit services for Franklin County residents, including medical transportation.
MassHealth Transportation
Free non-emergency medical transportation for MassHealth members who have no other way to get to appointments.
Legal & Advocacy
Community Legal Aid
Free civil legal services for low-income residents of Western and Central Massachusetts.
Center for Human Development
Advocacy, case management, and support services for individuals with disabilities and complex needs.
Disability Law Center
Protection and advocacy for the rights of Massachusetts residents with disabilities.
Education & Literacy
Springfield Adult Learning Center
Free adult education, GED preparation, English language learning, and workforce training programs.
Literacy Project
Adult literacy and basic education services for residents of Franklin and Hampshire Counties.
MEFA (MA Educational Financing)
College planning, financial aid guidance, and student loan resources for Massachusetts students and families.
Need a Warm Referral?
We'll connect you directly.
Our team doesn't just hand you a list — we make warm referrals, follow up, and stay with you through the process. Reach out and let us help you find the right support.