Who We Are
Rooted in community.
Driven by purpose.
Mai Health & Human Services LLC was built on a simple belief: every person deserves access to care, support, and opportunity — regardless of where they come from or what they're facing.
Our Story
Born from a gap that couldn't be ignored
Mai Health & Human Services LLC was founded in 2026 in Springfield, Massachusetts, after years of witnessing the same painful reality: individuals and families in our community were falling through the cracks of a fragmented health and social services system.
Too many people were showing up to emergency rooms for conditions that could have been managed. Too many families were losing housing because no one helped them navigate the system in time. Too many young people were struggling without early support.
We started with a small team and a clear mission: be the bridge. Connect people to what they need, stay with them through the process, and never let complexity become a barrier to care.
Fourteen years later, that mission still drives everything we do.
Our Mission
To improve the health, stability, and quality of life of youth, adults, and seniors within Western Massachusetts through accessible, culturally responsive, person-centered health and human services.
Our Vision
Thriving, equitable communities where every individual — regardless of age, income, or background — has access to the care, resources, and support needed to live with dignity, stability, and well-being.
What We Stand For
Our core values
Dignity & Respect
Every person we serve deserves to be treated with dignity, compassion, and unconditional respect — regardless of background, circumstance, or ability to pay.
Person-Centered Care
We start with the whole person, not just the presenting need. Our support is built around individual goals, strengths, and lived experience.
Cultural Responsiveness
We honor the diversity of our community. Our services are delivered with cultural humility, linguistic accessibility, and deep respect for identity.
Equity & Access
We believe quality care is a right, not a privilege. We work to remove barriers and ensure services reach those who need them most.
Community Partnership
We don't work in isolation. Strong partnerships with local organizations, providers, and community leaders make our work more effective and sustainable.
Continuous Improvement
We are committed to learning, growing, and evolving our practices to better serve our community — guided by data, feedback, and best practices.
The People Behind the Work
Meet our leadership team
Our team brings decades of combined experience in public health, social work, nursing, and community organizing — all united by a shared commitment to the communities we serve.
Dr. Amara Diallo
Executive Director
With over 20 years in public health and community services, Dr. Diallo founded Mai Health & Human Services to address persistent gaps in care for underserved communities across Western Massachusetts.
Marcus Rivera
Director of Case Management
Marcus brings 15 years of direct service experience in social work and care coordination. He leads our case management team with a focus on trauma-informed, strengths-based practice.
Priya Nair, RN
Health Navigation Manager
A registered nurse with deep roots in community health, Priya oversees our health navigation programs and ensures clients receive timely, coordinated access to medical and behavioral health services.
Darius Thompson
Community Outreach Coordinator
Darius grew up in Springfield and has spent his career building trust in communities that have historically been underserved. He leads our outreach efforts with authenticity and deep community knowledge.
Work With Us
Passionate about community health?
We're always looking for dedicated individuals who share our values and want to make a real difference in people's lives. Whether you're a clinician, social worker, outreach specialist, or administrator — we'd love to hear from you.